Shipping Policy
1. Order Processing Time
- All orders are processed within 1–3 business days (excluding weekends and holidays).
- Orders placed after business hours will be processed on the next business day.
- You will receive a confirmation email once your order has been placed.
2. Shipping Time & Delivery
Estimated delivery times vary based on location:
- United States: 5–10 business days
- International Orders: 7–21 business days
Please note that delivery times are estimates and may vary due to factors beyond our control (such as customs delays or carrier issues).
3. Shipping Rates
- Shipping costs are calculated at checkout based on your location and order size.
- We may offer free shipping promotions from time to time.
4. Order Tracking
- Once your order has shipped, you will receive a tracking number via email.
- You can use this number to monitor your shipment’s progress.
5. Customs, Duties & Taxes
- International orders may be subject to customs duties and taxes imposed by your country.
- These charges are the responsibility of the customer.
- mBAY LLC is not responsible for delays caused by customs.
6. Delayed or Lost Shipments
- If your order is delayed beyond the estimated timeframe, please contact us.
- If your package is lost in transit, we will work with the shipping carrier to resolve the issue.
7. Incorrect Shipping Address
- Please ensure your shipping address is correct at checkout.
- We are not responsible for orders shipped to incorrect addresses provided by customers.
8. Damaged Items
- If your order arrives damaged, please contact us within 48 hours of delivery with photos of the item and packaging.
- We will review the issue and provide a replacement or solution.
9. Contact Us
If you have any questions about your shipment, please contact us:
mBAY LLC
30 N Gould St Ste 45766
Sheridan, WY 82801, USA
Email: mbayllc26@gmail.com