Refunds & Returns

1. Return Eligibility

  • You have 15 days from the date of delivery to request a return.
  • To be eligible, items must be:
    • Unused and in original condition
    • In original packaging
    • Accompanied by proof of purchase (order confirmation or receipt)

2. Non-Returnable Items

The following items are not eligible for return:

  • Items marked as final sale
  • Gift cards
  • Perishable goods (if applicable)
  • Personal care or hygiene products (if opened)

3. Return Process

To initiate a return:

  1. Contact us at mbayllc26@gmail.com within 15 days of delivery
  2. Provide your order number and reason for return
  3. Wait for return approval and instructions

Returns sent without prior approval may not be accepted.

4. Refunds

  • Once we receive and inspect your returned item, we will notify you of the approval or rejection.
  • If approved, your refund will be processed to your original payment method within 5–10 business days.

5. Return Shipping Costs

  • Customers are responsible for return shipping costs unless:
    • The item is defective
    • The wrong item was sent

6. Exchanges

  • We only replace items if they are defective or damaged.
  • If you need an exchange, contact us at mbayllc26@gmail.com.

7. Damaged or Incorrect Items

  • If you receive a damaged or incorrect item, contact us within 48 hours of delivery.
  • Please include photos of the product and packaging.
  • We will provide a replacement or full refund at no additional cost.

8. Late or Missing Refunds

If you haven’t received your refund:

  • Check your bank account again
  • Contact your payment provider (processing times may vary)
  • If the issue persists, contact us

9. Contact Information

For returns and refunds inquiries:

mBAY LLC
30 N Gould St Ste 45766
Sheridan, WY 82801, USA
Email: mbayllc26@gmail.com